Welcome to our Frequently Asked Questions page.

We aim to keep this page up-to-date with answers that will help you with your Alpha Print Shop order. 
If you can't see an answer to a question please do log a query with our support staff here at The Help Desk.
Why do I get postal options on the A0 & A1 posters?

Large format posters sized at A0 & A1, are dispatched in a large postal tubes. These tubes can comfortably hold up to 10 copies. To make sure you save on postage, we have given you the following options:OPTION 1 : Large postal Tube (up to 10 A0 or A1 posters) - This must be selected on one of your large format posters.
OPTION 2 : Multiple A0 or A1 poster dispatch discount. - This places any additional posters inside the Tube chosen above at no extra cost.
If you have picked any other products such as "invitations" & "postcards" or even the smaller sized posters (A4, A3 and A2) these all have separate costs for postage based on their overall weight, and will be shown as such at the checkout after you have confirmed your address.
Queries about Print Shop?

Please raise a support ticket using the "support link" at the top of the page. 
You can email us direct at alpha@windsormedia.zendesk.com 
Why can't I log in?

Many of our customers use other Alpha sites to purchase Alpha resources such as shop.alpha.org. Please be advised that Alpha Print Shop is a separate site and requires separate login details. 

If you haven't created a login with Alpha Print Shop before, please visit our registration page at Alphaprintshop.org/register/customer/ 

If you would like to check whether you have already registered with Alpha Print Shop, please contact us via The Help Desk 

Why can't I proceed to payment?

Our site has been built and tested on the latest versions of Google Chrome, Mozilla Firefox, Safari & Internet Explorer. If you are having problems proceeding to payment, you may need to update your browser. 

To ensure you are using the latest version of the browser, we recommend you check out the relevant download sites*:

Chrome: www.google.co.uk/chrome

Internet Explorer: windows.microsoft.com/en-GB/internet-explorer/products/ie/home

Firefox: www.mozilla.org/en-US/firefox/new/

Safari: www.apple.com/uk/safari/

When will my order arrive?

We aim to dispatch all standard orders (this excludes The Bear Grylls Pre-Order materials) within 5 working days, although this may vary depending on how busy the shop is. If you require your order urgently or by a specific date, please contact us and we'll try our best to meet your timescale. 

Please Note: Additional charges may apply

Can I order if I live outside of the UK?

Alpha Print Shop is pleased to ship products to any international destination. As we are based in the UK, all our website dispatch prices are for items delivered to England, Scotland, Wales and Northern Ireland. Please contact us here to let us know your requirements and to find out international charges. 

Where can I find downloads for my social media Invitation? 
Log in to Alpha.org/Run to access downloadable resources for your Invitation. 
What shall I use to promote Alpha for my youth group?
If you are using the Youth Film Series, you can use the main Invitation image or you may wish to use these social media images.